- – Develop and manage annual program budget to align with organizational goals.
- – Cultivate industry relationships to drive investment in education and training programs.
- – Lead team to plan, implement, and evaluate continuing education schedules effectively.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on product knowledge and sales techniques to boost performance.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Manage client accounts and serve as the primary contact for account matters.
- – Build trusted relationships with stakeholders to understand business goals and needs.
- – Collaborate with teams to recommend IT solutions and prepare tailored proposals.