- Diriger l'élaboration de stratégies de formation alignées sur les priorités.
- Superviser le portefeuille de formation, de l'identification à l'amélioration.
- Établir des partenariats pour transformer les besoins en solutions d'apprentissage.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on sales techniques and product knowledge for success.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Facilitate positive course culture and coach students in goal-setting and skills.
- – Teach valuable life skills while acting as a role model and mentor for students.
- – Ensure safety and risk management through effective communication and support.