- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on product knowledge and sales techniques to boost performance.
- – Oversee daily operations, ensuring compliance and maintaining store presentation standards.
- – Maintain cloud and on-prem environments, network configurations, and user accounts
- – Resolve urgent tickets swiftly, ensuring continuity for mission-critical operations
- – Support teams with troubleshooting, training, and documentation of IT workflows
- Participer à des rotations interfonctionnelles en technologies avancées.
- Analyser des données pour proposer des solutions B2B innovantes.
- Collaborer avec des équipes pour améliorer l'expérience client et la performance.