- – Oversee development and delivery of digital skills support programs for partners.
- – Develop program content and partner standards to enhance digital skills training.
- – Facilitate communication and collaboration among partners to address digital needs.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on product knowledge and sales techniques to boost performance.
- – Oversee daily operations, ensuring compliance and maintaining store presentation standards.
- – Enforce Elevator and Lifts Act through inspections and compliance assessments.
- – Review design drawings for elevators and amusement rides to ensure code compliance.
- – Conduct investigations of incidents and prepare detailed activity reports.