

- Analyze incidents, requests, and problems for resolution within SLA.
- Investigate application issues and engage teams/vendors for resolution.
- Perform configuration, operations, and Billing related activities.


- Implement quality control programs for Shaw Precast products.
- Oversee continuous improvement initiatives in production processes.
- Develop expertise in Concrete Quality field for Shaw Precast.


- Identify infrastructure funding opportunities for municipalities
- Assist in crafting strong funding applications
- Engage with potential applicants and community groups

























