- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.
- – Drive distribution and sales growth through strategic account management.
- – Conduct sales calls and in-store demonstrations to enhance brand visibility.
- – Monitor market trends and collaborate with teams to optimize sales strategies.
- – Facilitate in-home and community meetings to support youth and family needs.
- – Coordinate crisis plans and develop customized Wraparound plans for families.
- – Advocate for youth by connecting them with resources and service providers.