- – Manage major incidents, ensuring timely resolution and adherence to SLAs/SLOs.
- – Implement solutions to enhance customer experience and eliminate recurring issues.
- – Facilitate communication among teams, providing leadership during escalations.
- – Drive distribution and sales growth through strategic account management.
- – Conduct sales calls and in-store demonstrations to enhance product visibility.
- – Monitor market trends and provide insights to improve sales strategies.
- – Prepares and distributes agendas and minutes for board meetings and AGMs
- – Maintains accurate records of board activities and ensures compliance with policies
- – Facilitates communication between board directors and stakeholders effectively