- – Lead and manage recreation programs, ensuring safety and member satisfaction.
- – Develop and implement operational procedures, budgets, and staffing plans.
- – Foster a culture of accountability, coaching staff, and enhancing team performance.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on sales techniques and product knowledge to drive sales.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- MBA ou baccalauréat en gestion des opérations avec expérience pertinente.
- Collaborer à l'élaboration des objectifs et optimiser les processus.
- Négocier des partenariats et gérer les ressources opérationnelles.