- MBA ou baccalauréat en gestion des opérations avec expérience pertinente.
- Collaborer à l'élaboration des objectifs et optimiser les processus.
- Négocier des partenariats et gérer les ressources opérationnelles.
- – Deliver high-quality customer service and resolve escalations effectively.
- – Coach team members on sales techniques and product knowledge to drive sales.
- – Oversee daily operations, ensuring compliance and maintaining store standards.
- – Model exceptional hospitality to enhance guest and team member experiences.
- – Communicate effectively with guests to ensure high satisfaction and loyalty.
- – Oversee front-of-house operations, driving sales and developing team leaders.