- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Lead development, implementation, and evaluation of housing support programs.
- – Build and strengthen relationships with community organizations and stakeholders.
- – Monitor program performance and drive continuous improvement for service delivery.
- – Advise on recruitment, retention, and workforce strategy to enhance effectiveness.
- – Review HR policies and performance processes to ensure compliance and best practices.
- – Support healthy workplace culture and staff engagement through strategic insights.