- – Provide health and safety guidance to all locations and support service technicians.
- – Conduct accident investigations and implement strategies to address root causes.
- – Manage safety compliance, incident reporting, and maintain training program oversight.
- Lead and develop Service Desk team; manage performance and training.
- Oversee daily operations, incident management, and user communications.
- Implement ITIL best practices; enhance service delivery and reporting.
- – Enter and maintain data in organizational databases, ensuring accuracy and completeness.
- – Organize and digitize records, maintaining electronic and physical filing systems.
- – Prepare reports and assist with administrative tasks across multiple departments.