- Leadership stratégique pour la mise en œuvre de solutions CCaaS
- Gestion agile des projets et collaboration avec les parties prenantes
- Expertise en IA et transformation des centres d'appels
- – Manage a team delivering high-quality digital services to government partners.
- – Ensure adherence to operational processes for incident and service request management.
- – Foster a positive team culture while driving continual service improvement initiatives.
- – Lead and mentor a high-performing QA team, fostering a culture of innovation.
- – Define and implement modern QA strategies, ensuring testing standards and governance.
- – Design scalable automation frameworks using Python, enhancing test coverage and reliability.