- Leadership stratégique pour la mise en œuvre de solutions CCaaS
- Gestion agile des projets et collaboration avec les parties prenantes
- Expertise en IA et transformation des centres d'appels
- – Develop detailed project plans, including timelines, resource allocation, and risks.
- – Manage project budgets, track expenses, and identify cost-saving opportunities.
- – Lead cross-functional teams, ensuring effective communication and project goals.
- – Develop annual event strategy and oversee execution of diverse events.
- – Manage event logistics, including venues, vendors, and on-site experiences.
- – Lead and mentor events team, ensuring alignment with budget and goals.