- – Lead program planning, delivery, and evaluation to meet organizational goals.
- – Develop and implement work plans, ensuring accountability and resource management.
- – Build and maintain strategic partnerships to enhance community engagement and support.
- – Support planning and implementation of ITSM processes and capabilities.
- – Gather, analyze, and document requirements from business and technical stakeholders.
- – Identify opportunities for workflow automation and process improvement initiatives.
- Leadership stratégique pour la mise en œuvre de solutions CCaaS
- Gestion agile des projets et collaboration avec les parties prenantes
- Expertise en IA et transformation des centres d'appels