- – Manage content calendar, ensuring timely delivery of YouTube and webinar assets.
- – Produce and edit long-form YouTube videos, enhancing storytelling and engagement.
- – Coordinate webinar funnel operations, tracking performance and optimizing lead generation.
- – Support planning and implementation of ITSM processes and capabilities.
- – Gather, analyze, and document requirements from business and technical stakeholders.
- – Identify opportunities for workflow automation and process improvement initiatives.
- – Lead program planning, delivery, and evaluation to meet organizational goals.
- – Develop and implement work plans, ensuring accountability and resource management.
- – Build and maintain strategic partnerships to enhance community engagement and support.