- – Initiate contact with potential customers to source new sales opportunities.
- – Conduct discovery calls to understand customer needs and requirements effectively.
- – Maintain and grow prospect database while routing opportunities to Account Executives.
- – Develop and execute growth strategies for the Canadian travel market.
- – Build and expand relationships with travel advisors and industry stakeholders.
- – Identify and convert new business opportunities to drive sustainable revenue growth.
- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.