- Baccalauréat en commerce ou gestion, moins de 3 ans d'expérience.
- Participer à des rotations interfonctionnelles et optimiser des solutions.
- Analyser des données pour identifier des tendances et améliorer l'expérience.
- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Establish trusting relationships with clients to deliver practical solutions.
- – Conduct workplace assessments and harassment investigations with analytical rigor.
- – Develop and deliver engaging leadership courses in both French and English.