- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Initiate contact with potential customers to source new sales opportunities.
- – Conduct discovery calls to understand customer needs and requirements effectively.
- – Maintain and grow prospect database while routing opportunities to Account Executives.
- – Manage multiple mechanical engineering projects from initiation to completion.
- – Prepare and review HVAC designs, calculations, and technical documentation.
- – Build relationships with clients and stakeholders, ensuring clear communication.