- – Conduct compliance monitoring and document actions in the compliance database.
- – Support legal services with complaints and assist in professional standards development.
- – Coordinate professional development programs and manage PEGNL's learning platform.
- Gérer les escalades 24/7 et assurer la satisfaction client
- Analyser incidents majeurs et coordonner les équipes internes
- Expertise en télécommunications et service à la clientèle
- – Manage and review compilation and tax filings, ensuring compliance and quality.
- – Build strong client relationships by providing proactive and responsive service.
- – Mentor and develop team members, offering technical guidance and performance feedback.