- – Drive revenue growth by managing team targets and closing high-value deals.
- – Coach and mentor Key Account Managers on B2B negotiations and strategic planning.
- – Optimize CRM processes and data integrity to enhance pipeline velocity and reporting.
- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Develop and execute growth strategies for the Canadian travel market.
- – Build and expand relationships with travel advisors and industry stakeholders.
- – Identify and convert new business opportunities to drive sustainable revenue growth.