- – Analyze customer feedback and service data to identify improvement opportunities.
- – Coordinate resolution of complex customer issues across multiple service areas.
- – Lead customer service initiatives and support team development and training.
- – Initiate contact with potential customers through inbound and outbound inquiries
- – Conduct discovery calls to understand customer needs and route opportunities
- – Maintain and grow prospect database while collaborating on online demos
- – Establish trusting relationships with clients to deliver practical solutions.
- – Conduct workplace assessments and harassment investigations with analytical rigor.
- – Develop and deliver engaging leadership courses in both French and English.