Branch Manager (12 Month Term)
CAA Atlantic - 3 emplois
Dartmouth, NS
Détails de l'emploi :
Avantages :
CAA Atlantic is recognized as one of Canada's Most Admired Corporate Cultures! We're committed to supporting your development through comprehensive training programs and continuous learning opportunities - helping you advance your skills and achieve your professional goals. Our generous vacation allowance, annual incentive program, and top-tier benefits ensure you and your family are well taken care of.
CAA Atlantic is a member-based organization serving over 320,000 members across Atlantic Canada. Headquarters in Saint John, N.B., CAA Atlantic is part of the national CAA federation with almost 7 million members across the country! CAA is one of the largest, most trusted and respected consumer-based organizations in Canada. We provide emergency roadside assistance, travel services, and exclusive savings and rewards for our members. We're deeply focused on helping Atlantic Canadians travel safely and confidently, whether they are on the road close to home or planning trips around the world
To learn more about the CAA Atlantic employee experience visit us online:
- YouTube: Hidden Gems: Working at CAA Atlantic
- Careers CAA Atlantic- Work With Us
- Careers CAA Atlantic - Employee Benefits
- Careers CAA Atlantic- Team Member Stories
The Dartmouth, Nova Scotia Branch is currently seeking a Branch Manager for a twelve-month term, with the role reporting directly to the Regional Retail Manager.
The Branch Manager oversees the daily operations of the Retail Branch, which includes both Membership services and the comprehensive travel agency. In this role, they are not only responsible for maintaining smooth business functions, but also for inspiring and guiding their team of Travel Advisors and Membership Advisors toward continuous development and success. To foster growth and optimize branch performance, the Manager actively builds and sustains relationships with both Members and internal colleagues, ensuring open and effective communication with the corporate office. Additionally, they uphold company policies, health and safety standards, and all relevant regulations pertaining to office facilities and assets. By focusing on cost-effective operations, the Branch Manager ensures the branch runs efficiently while maintaining high standards across all areas.
Term positions at CAA Atlantic are based on continued business need, CAA Atlantic reserves the right to extend or end early any term position. Should the acting position be terminated prior to the projected acting term end date, CAA Atlantic will provide a minimum 30 days' notice. Should this position be posted in the future as a full time permeant position, if interested, the term incumbent will be require to re-apply & interview.
- Manage retail branch activities including customer service, sales, administration, security, and financial goals.
- Coach and lead the Travel Advisors and Membership Advisors in achieving the goals and objectives of the branch and of the organization.
- Lead and manage the daily branch operation to ensure CAA Atlantic's Quality Standards are upheld.
- Work closely with other business areas to ensure a coordinated and high level of Travel and Member Services.
- Develop and implement Local Area Business Plan and successful execution, encouraging the promotion of preferred supplier sales.
- Provide direction and scheduling to ensure the branch is always fully operational and working to optimum productivity levels.
- Monitor branch performance and identify opportunities to create efficiencies and improve customer service.
- Ensure retention of existing Members and develop potential new Members.
- Communicate and implement monitoring tools, and follow-up procedures and policies put in place by organization.
- Resolve dissatisfactions and follow-up problem files.
- Ensure adherence to CAA Best Practices guidelines.
- Ensure IT protocols are met.
- Proven experience in a people leadership position, ideally in a branch setting.
- Growth mindset and energized by leading a team of travel and membership advisors.
- Strong process improvement and leading change capabilities.
- Excellent communication skills.
- Commitment to excellence in customer service, as demonstrated through previously demonstrated experience.
- Passionate about developing, motivating, and coaching others.
- Agile, demonstrating the ability to manage priorities and commitments.
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