Customer Service Representative

Location: Vaughn, ON

Pay Rate: $18/hr - $21/hr

Shift: 8:00am - 4:30pm

Shifts Available: Monday to Friday

Responsibilities:

• Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking.
• Receive, verify, and process payments relating to point of sale orders.
• Perform point of sale order data entry and troubleshooting.
• Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately.
• Answer and manage phone calls on a timely basis.
• Provide administration and sales support to field sales personnel.
• Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs.
• Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
• Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
• Receive, research, respond, and, if necessary, assist other departments to solve any and all customer service-related issues, including delivery dates and order shortages.
• Route any relevant incoming mail, faxes, or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner.
• Provide certain administration/sales support to regional field sales personnel.
• Other duties as assigned.

Requirements:

• 1-3 years of related experience in customer service, preferably in a warehouse or logistics environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Knowledge of Microsoft Office Suite and experience working with inventory management systems.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Computer-focused to learn internal systems as well as other web-based processing systems.
• Able to identify problems and provide prompt resolution.
• Work with product returns, processing credits, and submitting claims with shipping carriers.
• Multi-task; comfortable working in a fast-paced environment; able to set priorities.

For immediate consideration, please submit your resume. Qualified candidates will be contacted.