Job Title: Customer Service Coordinator

Job Field: Construction

Job Type: Permanent, Full-time, In-Person

Location: Bath, Ontario

Wage: $50,000-$60,000

Position Overview

We are seeking a Customer Care Coordinator to join our client's team. This role involves managing homeowner inquiries, scheduling service work, and ensuring a high standard of customer satisfaction. As a key liaison between homeowners, trades, and internal teams, you will be responsible for coordinating and resolving service issues efficiently.

Key Responsibilities

• Respond to inquiries from homeowners, trades, and team members within 24 hours.
• Manage homeowner deficiency reports and update progress in Newstar daily.
• Schedule and oversee Pre-Delivery Inspections (PDI), including preparing homeowner materials and certificates.
• Communicate with Tarion Warranty Corporation and ensure compliance with warranty guidelines.
• Prepare and manage Work Orders (WO), Purchase Orders (PO), and service files.
• Update homeowner and utility company information post-closing.
• Provide weekly reports on outstanding service work to the Customer Care Manager.
• Assist in resolving escalated issues.

Qualifications

• Strong organizational and communication skills.
• Proficiency with Newstar software and familiarity with Tarion Warranty guidelines is an asset.
• Experience in customer service, preferably in the construction or real estate industry.
• Ability to multitask in a fast-paced environment.