Product Development Manager

Eastlink

Designated office:

Young Tower

6080 Young Street,

Halifax, NS

This position is:

100% on-site at the designated Office

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

The Manager of Product Development will participate in overall product strategy, research development and project coordination for new and emerging products. This will include managing the product lifecycle from concept through implementation ensuring corporate objectives are optimized. Responsible for producing both business and technical requirements for products and programming, the Manager will complete market analysis and collaborate with key internal stakeholders such as Sales, Engineering, Marketing, Customer Care and Operations. The Manager will implement project management procedures for tracking product development, conduct test and pilot runs for new products and train employees on implementing new products and services.

The role entails the following responsibilities:

• Defines and proves out technical, complex, net-new, or key strategic solutions and products.
• Encompasses wireline Business and Residential products, with focus on Internet, customer networking, and Telephone, but can include other services such as value-adds, video and mobile products.
• Optimizes and manages life-cycle of current products and solutions.
• Ensures high quality, low-risk, well defined products from Engineering that will sustain internal stakeholder customers, external customers, and the business into the future.
• Nurtures cable/telco industry knowledge and relationships by attending vendor presentations, industry events, workshops and conferences.
• Able to communicate effectively with many interfacing teams and senior management and occasionally provide training.

As the ideal candidate, you have an Engineering degree coupled with 5 years of related experience in product development and/or product management, preferably in an ISP or telecommunications company. You are customer focused and adept at identifying customer trends. Driven by the opportunity to work on the cutting edge of technology, your ability to creatively find ways of improving products and services is executed through your ability to gain buy-in and liaise with key stakeholders with ease. You have a proven track record in leading cross functional teams and thrive in fast paced, dynamic work environments.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!