ERP Systems Analyst

Designated office:

Eastlink

6080 Young Street

Halifax, NS

This position is:

On-site - working all 5 days per week in the Office

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

We are looking for an ERP Systems Analyst with experience working with ERP systems, processes and users – specifically Financial and Supply Chain. The ideal candidate will have proven experience working with users to resolve usual, sometimes unusual, issues encountered in day-to-day operations of the ERP systems and have a keen interest in contributing to the evolution of our ERP environments.

Key responsibilities:

• Provide day to day support for all ERP users.
• Triage and prioritize incoming requests.
• Work with users to investigate and troubleshoot issues.
• Perform in depth analysis and troubleshooting when required.
• Document and train users in existing and new processes.
• Plan and conduct training for new ERP employees.
• Maintain the general ledger chart of accounts and post journals prepared by the Finance team.
• Perform scheduled month-end processes and financial-period closes.
• Perform ERP System user administration.

Additional Responsibilities:

• Understand the ERP architecture to support and contribute to the evolution and integration of our ERP systems.
• Participate in ERP Systems projects to deliver upgrades, new functionality and security enhancements.
• Expectation of occasional after-hours overtime.
• Writing and updating process documentation.

Skills & qualifications:

• Relevant secondary training from a university or college is preferred, but increased experience will also be considered.
• Experience working with and/or supporting ERP related software in at least one of the following concentrations: Finance, Supply Chain, and/or IT.
• Familiarity with SQL.
• Intermediate experience with Excel, including Pivots.
• Ability to juggle multiple requests and change gears quickly based on need assessment.

The ideal candidate:

• Excels at collaborating with teammates and clients of varying technical backgrounds and can adapt communication style to best match their needs.
• Continues to develop their expertise and takes a proactive approach to staying current with new technologies and trends in the ERP field.
• Always thinks about how we can do things better, contributing to system improvements and team discussions.

Experience with the following would be considered an asset:

• Syspro
• ABC Barcoding
• DASH ddx
• Excel Power Query, Power BI
• Jira
• ServiceNow

What does success look like in this role?

• The opportunity to work with a company that is constantly evolving, thereby providing challenges and inspiration for someone who is truly passionate about ERP Systems.
• Develop and influence solutions from conception to implementation.
• Continued training and support for professional development.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!