We are currently seeking a skilled and motivated Customer Service Representative to join our dynamic team at BrookGlobal. As a project-based business serving Non-Profit sector, we value individuals with a strong customer service orientation and experience in managing customer interactions within a project-driven environment.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries through various digital channels, including email, Phone Calls, and social media.
• Collaborate with cross-functional teams to ensure timely resolution of customer issues and inquiries related to our projects.
• Provide product and service information to customers and assist them in navigating our products and services.
• Ensure customer satisfaction by addressing concerns, resolving problems, and maintaining a high level of professionalism in all interactions.
• Document customer interactions and feedback to contribute to continuous improvement initiatives.
• Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

Qualifications:

• Proven experience as a Customer Service Representative in a project-based business.
• Strong digital communication skills, with proficiency in email, phone calls, and social media platforms.
• Excellent problem-solving abilities and a customer-centric mindset.
• Familiarity with CRM software and digital customer service tools.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Preferred Qualifications:

• Experience in Salesforce is a plus.
• Knowledge in philanthropy is a plus.
• Multilingual abilities are a plus too.

Join BrookGlobal for a career where transparency meets prosperity! Our profit-sharing program ensures open communication, giving you a clear view of how your efforts can boost your financial success. Our profit-sharing incentives is not only for immediate perks, but also a pathway to long-term financial growth. Elevate your career with us today!