Job Title: Desktop Support AnalystJob ID: TW825484722Location: Edmonton, ABOverview:Our client is looking for a skilled Desktop Support Analyst consultant to join their amazing team. The incumbent is responsible for maintaining all desktop and notebook images required in the corporation. The use of an expertly built, standardized, desktop image prevents user experience issues aids in troubleshooting and support, and is a vital tool to build new systems quickly and efficiently, or to repair or redeploy existing ones. What you will be doing:Tier I & II Technical Support

• Provides professional, courteous, and knowledgeable first contact support;
• Uses expertise to either solve problems at first contact, or to accurately capture information and troubleshooting data to ensure second tier analysts can quickly and efficiently solve the problem.

Support of end-user environment

• Using knowledge of workstation software and hardware, the position installs, configures, maintains, and troubleshoots software and hardware; desktops, laptops, and peripherals.
• This position also responsible for maintaining and troubleshooting the various desktop and notebook images used by the Corporation.
• Preparation of new hardware devices and software programs for use in the corporate environment. Tests, configures, documents, and rolls out these items as required.

Assists with basic network administration and troubleshooting, including assignation of permissions, creation of network and e-mail accounts, and managing the corporate print services.

• Assists with installing, configuring, and troubleshooting workstation components of corporate applications.
• Assists in ensuring procedures and desktop standards are properly documented, and up to date.
• Assists with ensuring that end user assets are properly managed and accurately inventoried.
• Provide backup support Asset Management (maintaining the inventory of installed applications and hardware throughout the Corporation used by the staff).
• Assists in planning, coordinating and execution of internal moves or related projects and activities of the Service Desk team.
• Ensure safe work practices are being followed.

What you must have:

• Working knowledge of: Microsoft Operating Systems and Office software, including Microsoft Outlook, Office 365, Microsoft Project, and Microsoft Visio, Microsoft Edge, Google Chrome, Adobe Acrobat Reader and Adobe Creative suite.
• Functioning knowledge of desktop/notebook computer hardware, printers and peripheral equipment in both a standalone and network environment.
• Knowledge of ticketing management systems or a call-tracking system.
• Working knowledge of basic Windows Server and Active Directory administration, such as print server management, LAN account and e-mail account creation, and permissions troubleshooting.
• Working knowledge of TCP/IP networking.
• Knowledge of principles, practices and procedures relating to an evolving and complex PC desktop/notebook environment.
• A proven, strong, commitment to client service is a requirement.
• Interpersonal skills coupled with the ability to communicate effectively and appropriately with staff possessing varying degrees of systems expertise.
• Strong time management and interpersonal skills.
• Written and oral communication skills.
• Problem solving skills.
• Ability to work effectively in a team environment.
• Ability to deal with clients and staff in a courteous, patent, and friendly manner.
• Ability to implement practical solutions.
• Ability to act independently but follow corporate policies, processes, and procedures.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com By applying to TEEMA on any job portal implies you are entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company-related information.