Job Title: Sr. Manager, PMO PracticeJob ID: TW86164559Location: Edmonton, AB Overview:The Senior Manager, PMO Practice is a key role in the PMO leadership team. This oversight role reports to the AVP, Program Management and works directly with their Project Management team, Project Owners, Executive Sponsors and key Stakeholders across the organization implementing portfolio, program, and project management best practices and guidance. The key focus of this role is to ensure the PMO practice is applying consistent, effective, and value add program/project management services aligned with the PMO Governance and associated implementation methodologies. SDLC portfolio/program/project management experience, including successful implementation of various delivery methodologies, is required given diversity of projects managed by the PMO. The key accountability for this role is to ensure effective planning practices are enabled upfront to avoid rework, risk identification and mitigation strategies navigate delivery within the triple constraints defined (time, cost, quality), and value-add improvements to the PMO processes/reporting is continuously championed. The Senior Manager, PMO Practice provides oversight and mentoring to the project management team and works alongside with the AVP, Program Management. This role is also a key partner of other delivery groups, such as the People First Team, the Customer and Process Excellence team (CAPE) and the Information Services team. What you will be doing:Support to the PMO & Project Delivery Group's Practices

• Effectively demonstrate value add portfolio/program/project management oversight that is aligned with the PMO Project Delivery Life Cycle (PDLC) framework practices to ensure all project scopes, budgets, risks, quality metrics, schedules, and benefits are holistically managed with alignment of the Executive Sponsor, Project Owner, and applicable Program/Project Steering Committee and Portfolio Oversight Committees.
• Work closely with the Sr. Manager, PMO and AVP, Program Management to create and enhance portfolio, program, and project management support practice frameworks, processes, tools, reporting, and templates. This includes effective design to achieve desired outcomes.
• Continually monitor industry "best practices" in regard to portfolio, program, project management to ensure opportunities to improve the PMO processes are considered and evaluated.
• Contributes to the flow of communication within the PMO team, by actively participating in team meetings and championing new innovations to help support and improve project management practices.
• Support Sr. Project Managers and Program Managers, as needed, when dealing with external vendor(s) ensuring vendors meet contractual obligations and goals of the program/project.
• Support the development and maintenance of regular and ad-hoc PMO reporting via PowerBI, Excel, PowerPoint or other reporting tools;
• Support the proper operation of the PMO's Project Management system and associated reporting as well as the rollout of enhancements;
• Support the regular release, data gathering, consolidation and analysis of PMO Practice' surveys;
• Support timely update of PMO Practice SLOs and Scorecards, including performing root cause analysis on major deviations and suggesting recommendations for future corrective action as needed;
• Works in collaboration with the Sr. Manager, PMO and AVP, Program Management on the implementation of PDLC improvements and communication to the PMO team via PDLC release notes;
• Works in collaboration with key delivery groups (such as IS, CAPE, People First, and Finance) to ensure perfect alignment of delivery processes across all delivery groups;
• Works in collaboration with the project management team and PMO leadership to ensure data consistency and accuracy on all PMO reporting at all times;
• Review key PMO practice documentation to ensure quality, consistency and compliance with PDLC and policies and procedures;
• Active contributor and supporter of the Roadmap process as/if required

Team Mentorship

• Effectively deliver leadership on programs/projects as assigned, including demonstrated encouragement of team cohesion and growth, maintenance of vendor-client relationships, and sustainment of team motivation and commitment to programs/projects.
• Promotes core values on a daily basis within and outside the PMO team
• Actively participate on the creation and rollout of the PMO team engagement plan, driving team building activities that will contribute to high engagement and collaboration within the PMO team.
• Maintain continuous learning that enhances the knowledge, skills and abilities required to mentor and coach the project management team.
• Deliver effective hiring, talent development, performance management and reward processes and programs across areas of responsibility that positively impact attraction, motivation, engagement and retention of best-in class talent.
• Inspire trust by being open, honest and direct in communication, meeting commitments and behaving ethically in all dealings
• Treat all stakeholders with professionalism, dignity and respect and support an environment where people can contribute and excel
• Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment
• Accept responsibility and accountability for actions and results
• Make decisions guided by common sense and sound business judgement
• Promote cooperation and commitment within the organization towards the attainment of common goals enabling productive group interactions.
• Ensure successful onboarding procedures for new PMO team members

Budget & Client Responsibilities

• Full oversight of portfolio financials, including approved budgets, budget adjustments, actuals and financial forecasts
• Continuous review and action on opportunities to improve project cost savings, reduce rework, and effectively use resources assigned to projects.
• Ensure client and user impacts are validated throughout the PMO Project Delivery Life Cycle (PDLC) framework, including delivery and enablement of defined benefits.
• Ensure continued project alignment with strategic direction and business plans.

What you must have:

• An undergraduate degree in information technology (ideally software focused), project management, or a related discipline.
• Project Management Professional (PMP) certification required.
• Program Management Professional (PgMP), ITIL Foundations Certification, Organization Change Management (OCM) certification, Lean Six Sigma, Management of Portfolios (MoP) and/or PRINCE 2 certification ideal, but not required.
• Minimum of five (5) years leading a Project Management Office, supervising, directing and coaching program managers and project managers, preferably in the banking or financial industry. This includes implementing portfolio, program, and project management processes, governance models, project management tools, reporting and metrics.
• Minimum of 10 years of hands-on program/project management experience through robust Software Development Life Cycles (SDLC)/methodologies, in the areas of information technology (software/hardware implementation), business transformation, business process improvement and new business line product and service roll-out.
• End to end knowledge of all aspects of program/project management processes and best practices, including Organizational Change Management, project procurement, vendor management and operational excellence strategies within a fast-paced business environment.
• Advance skill in use of project management software, tools and techniques (preferably with experience on ServiceNow PPM or similar PPM product).
• Experience designing and implementing project reporting tools, preferably in Microsoft PowerBI.
• Personal Competencies
• Expert knowledge of program/project delivery and acceptance processes within a fast-paced business environment.
• Strong leadership, analytical, communication, written, interpersonal, and negotiation skills are required.
• High degree of organization and ability to multi-task and shift priorities.
• Exercises excellent judgement and demonstrates strong decision making skills.
• A collaborative approach, able to produce effective results across multiple and diverse stakeholder groups at all levels of an organization.
• High level of commitment with a proven ability to work effectively under pressure to meet required deadlines.
• Excellent oral and written communication skills as well as excellent presentation skills with ability to conduct presentations comfortably to large groups.

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