Service Manager

Service Manager | $100,000 - $150,000 annually

sign on bonus $5,000

If it's not done well, it's not Welldone!

We are looking for an HVAC Service Manager to manage and oversee the daily operations of our commercial & light industrial service department.

Welldone Mechanical Services | Saskatoon, SK

Locally owned and operated, we have been providing exceptional HVAC, plumbing and electrical services in Saskatoon since 1998.We are dedicated to providing exceptional customer service and cutting-edge technology, and equipment to our commercial and light industrial customers.

We pride ourselves in offering an environment where our employees feel like they are joining a team AND becoming a part of an organization that genuinely cares about your success. We're committed to more than just working together and strive to help each employee reach their career goals.

Job Title: Service Manager

Compensation: $100,000 - $150,000 annually, total compensation including profitability bonuses

Work Schedule: Monday to Friday, Full-Time

Benefits:

• Medical and Dental insurance; 100% paid premiums by employer
• Life insurance
• Critical illness insurance
• Paid vacation
• 11 paid holidays
• RRSP with company match program
• Company Phone
• Vehicle allowance
• Signing bonus contingent on experience and technical ability *

What You Will Be Doing:

• Oversee and manage the daily operation of the service department
• Promote a positive workplace culture
• Providing leadership and direction to the team, with training and evaluation of job performance
• Quality assurance of all service reports (auditing for quality and consistency)
• Support technicians in the field with estimating, questions and customer needs
• Scheduling for service & maintenance
• Manage service projects and maintenance agreements. Effectively price and recommend maintenance programs.
• Working with the management team regarding profitability and P&L
• Ensure cost-effective and efficient use of equipment, tools, and materials while ensuring efficient field operations
• Ensure completion of job tickets
• Fostering excellent relationships and communication with customers and resolving issues
• Provide quotes for repairs or installations of HVAC systems

Job Requirements:

• 5 + years of formal management experience
• Continues improvement mindset
• P&L experience
• Direct experience working with customers and problem-solving
• Ability to make sound decisions and solve problems involving varied levels of complexity, ambiguity, and risk
• Strong leadership skills
• Strong communication skills - both written and oral
• Experience using modern technology
• Microsoft Office Suite
• Customer Database experience
• QuickBooks
• HVAC industry experience desired but not required
• Bachelor's degree or higher education in Engineer, Business Administration or similar vocation desired
• Valid driver's license and insurable driving record

We are an Equal Opportunity Employer

Humility: Actively pursues learning and improvement, values input from others, and demonstrates openness to acknowledging and learning from mistakes.

Coachability: Possesses a keen desire and capability to acquire new knowledge and skills.

Caring: Demonstrates a strong commitment to their work, displaying kindness and support towards colleagues and peers.