Administration for Counseling practice

Administrative Team Member (Counselling Office)

About Us

Lemon and Oak Counseling is a new private practice that is a client-centered counselling practice dedicated to supporting mental wellness in our community. We provide compassionate, confidential, and culturally responsive care in a safe and welcoming environment.

Position Summary

We are seeking a reliable and organized Administrative Team Member to support the day-to-day operations of our counselling office. This role is essential in creating a welcoming experience for clients while ensuring smooth administrative processes behind the scenes.

Key Responsibilities

• Greet clients in a warm, respectful, and professional manner
• Manage appointment scheduling, cancellations, and reminders
• Answer phone calls, emails, and general inquiries
• Maintain confidential client files and records in compliance with privacy standards
• Process payments, receipts, and basic billing tasks
• Support therapists with administrative needs
• Maintain office organization, supplies, and overall environment
• Use practice management software for scheduling and documentation

Qualifications

• Previous administrative or reception experience (healthcare or counselling setting preferred)
• Strong organizational and time-management skills (hospitality experience will be considered)
• Excellent communication and interpersonal skills
• High level of professionalism and discretion when handling sensitive information
• Comfortable using computers, scheduling systems, and basic office software
• Ability to multitask and work independently

Assets

• Experience with electronic medical records or scheduling systems
• Knowledge of privacy legislation and confidentiality practices
• Experience working in culturally diverse or community-based settings
• Familiarity with trauma-informed or client-centered environments

What We Offer

• Supportive and collaborative work environment
• Flexible scheduling options
• Competitive hourly wage: $19.00-$22.00
• Opportunities for growth and professional development
• Practice is located on urban reserve; individuals who meet eligibility criteria under applicable legislation (e.g.: the Indian Act) may qualify for certain tax exemptions.

Commitment to Inclusion

We are committed to creating a welcoming and inclusive space for all clients and staff. We encourage applications from individuals of diverse backgrounds, including First Nations, Mtis, Inuit and Non-Indigenous candidates.