Customer Experience Associate (Precious Metals Analyst)

Position:Customer Experience Associate (Precious Metals Analyst)

Location (s):10345 78 Ave NW, Edmonton, Alberta, T6E 6T3

Rate:$25.00 per hour

Who We Are

AtCanada Gold, we dont just buy and sell jewellery, precious metals, and diamondswe help customers make informed financial decisions with confidence. As one of Canadas largest and most trusted precious metals dealers, we pride ourselves on transparency, expertise, and delivering exceptional value.

Customers come to us for honest appraisals, competitive pricing, and a professional, welcoming experienceand that starts with our team.

About the Role

Were looking for afull-time Customer Experience Associate (Precious Metals Analyst)to join our growing team. This is a hands-on, customer-facing role where no two days are the same.

Youll be the face of our businessguiding customers through the process of buying or selling gold, silver, and other valuables. Dont worry if youre new to the industrywe providefull trainingto give you the knowledge and confidence to succeed.

What Youll Do

• Deliver outstanding in-person and phone-based customer service
• Evaluate jewellery and precious metals using our tools and training
• Educate customers and provide transparent, accurate information
• Maintain a clean, professional, and organized store environment
• Support day-to-day operations and contribute to team success

What You Bring

• A passion for customer service and helping people
• Strong communication and interpersonal skills
• A sharp eye for detail and solid problem-solving abilities
• Comfort with basic math and computer systems
• A motivated, eager-to-learn mindset with a desire to grow

What We Offer

• $25/hour + performance-based customer service bonuses
• Comprehensivemedical and dental benefits
• Paid, hands-on trainingin a unique and growing industry
• Clearopportunities for advancementacross Canada Gold locations
• A supportive, team-oriented environment where your growth matters

Schedule

• Full-time, 8-hour shifts
• Day shifts including weekdays and weekends

Experience

• Minimum 1 year of customer service experience required

Why Join Canada Gold?

This is more than a retail jobits an opportunity to build expertise in a specialized, high-value industry while developing real customer advisory skills. If youre looking for a role where you can grow, learn, and make an impact every day, wed love to meet you.