Position Overview

Terra Recruitment is supporting a leading industrial services provider in hiring an experienced Operations Manager for their Mississauga branch.

The successful candidate will lead the day-to-day field operations related to service and installation activities, optimizing scheduling, dispatching, inventory coordination, and subcontractor performance to drive operational excellence and growth across the GTA and beyond.

Key Responsibilities:

Operational Leadership

• Oversee and coordinate daily installation and service operations.
• Ensure efficient job execution through effective dispatching and technician scheduling.
• Monitor performance metrics such as job profitability, technician utilization, and turnaround times.

Process & Systems Optimization

• Design and implement standardized operational procedures to improve accuracy and efficiency.
• Collaborate with warehouse and finance teams to streamline material tracking and inventory control.
• Leverage data insights to drive continuous improvement initiatives.

Team Management & Development

• Lead, train, and develop a team including dispatchers, coordinators, and field supervisors.
• Support hiring, onboarding, and ongoing performance management.
• Promote a safety-first and collaborative work culture.

Customer & Subcontractor Coordination

• Act as an escalation point for client issues related to operations, quality, and timeliness.
• Manage subcontractor relationships and ensure compliance with service standards and safety regulations.

Qualifications

• Bachelors degree in Mechanical, Industrial, or Electrical Engineering, Operations Management, or a related technical field.
• MBA or certifications such as PMP or Lean Six Sigma are assets.
• Minimum 7 years of experience in operations or field service management in industries such as industrial services, construction, logistics, or facilities management.
• Demonstrated leadership managing field teams and multi-region service delivery.
• Proficiency in ERP/CRM systems and Excel-based reporting.
• Strong problem-solving, communication, and customer service skills.
• Familiarity with inventory systems and job costing processes is a plus.

We appreciate the interest from all candidates; however, we will be contacting only those that best fit our clients requirements.

Terra Recruitment welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.