About Us

Founded in 1986 by Carlos Ribeiro, CW Kitchens began with a mission to deliver top-tier kitchens by prioritizing customer and employee satisfaction. Even after 36 years, our core values remain unchanged. As a family-run business, we continue to strive for excellence in manufacturing high-quality kitchens at affordable prices and providing outstanding customer service. These principles are what make us the preferred choice for realizing your kitchen dreams.

We're Hiring: Client Service Coordinator

Join our dedicated team at CW Kitchens and play a role in coordinating and delivering exceptional service. As a Client Service Coordinator, you will be the primary link between our customers and the services we provide, ensuring all components come together seamlessly to meet client expectations and enhance their overall experience.

Responsibilities:

• Manage and respond to customer service inquiries and requests promptly.
• Collaborate with internal teams to ensure services are delivered as promised and on schedule.
• Track service requests, keep customers informed with regular updates, and swiftly resolve any disputes or complaints.
• Monitor and act on customer feedback to address issues promptly.
• Ensure adherence to company policies and procedures while maintaining high standards of service.
• Foster and maintain positive relationships with customers.
• Analyze service reports to identify and implement areas for improvement.
• Communicate effectively with both service technicians and internal departments such as production and logistics to ensure timely availability and delivery of necessary parts.
  

Preferred Qualifications:

• A diploma in Business, Woodworking Technology, Construction, or a related field.
• Commitment to providing exceptional customer service and a willingness to learn.
• Prior experience in customer service within kitchen manufacturing or a related industry.
• Excellent communication and interpersonal skills.
• High level of organizational skills and attention to detail.
• Ability to manage multiple tasks and projects simultaneously.
• Proficiency in Microsoft Office, Google Suite, and other relevant computer applications.
• Knowledge of the woodworking or construction industry is an advantage.
  

Benefits:

• Competitive wages and a comprehensive benefits package.
• Opportunities for professional growth and advancement within the company.
• A supportive work environment that values collaboration

This position is based on-site at our Cambridge location. We encourage new graduates interested in the industry to apply.

Join CW Kitchens and be part of a company that values your growth and success as much as our own. Discover more about us and apply at https://www.cwkitchens.com/.

We are an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on citizenship, age, family status, race, sex (including pregnancy), creed, sexual orientation, gender identity, gender expression, place of origin, disability, or any other protected characteristic as outlined by the Ontario Human Rights Code.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require a disability related accommodation during the application process under the Accessibility for Ontarians with Disabilities Act (AODA), please contact the job poster.