Bilingual Operations Officer - Centralized Flex Team

Job Description

What's the opportunity?

As a member of the Flex team you will be part of a dynamic team that will be trained to support numerous teams throughout Personal Banking Client Operations. In this role, you will use your deep knowledge and experience of diverse RBC products, processes and services to effectively analyze non-standard and/or specialized transactions.

Please note that this role is available Nationally to employees within commutable distance of a Centre will be required to work in Office as per PBO guidelines.

What will you do?

• Delivers excellent service to our clients every time; focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better.
• Continuous pro-active and agile approach to adapt to change, to process work volumes as measured through established Client Service Commitments
• Exercise due diligence by following operational risk policies, procedures, standards and guidelines
• Takes ownership and accountability of client investigations or escalations at first point of contact and works to resolve at source, refers to manager where applicable in accordance with established client escalation protocol

What do you need to succeed?

Must have

• Adaptable with high business agility and willing to pivot and learn new things
• Superior knowledge of Personal products and procedures
• Proven Information Gathering and Investigation experience
• Problem solving, processing knowledge, attention to detail with a developed sense of urgency
• Excellent organizational skills and very analytical with the ability to think outside the box
• Business hours will cover 6 AM to 8 PM local time, shifts will be discussed with individuals during the hiring process, Monday to Saturday, depending on business needs. (you will have a fixed schedule but we ask for flexibility just in case).

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.

Nice-to-have

• Good working knowledge of RBC systems (ex: Casper, Linx, Service Platform, CART, Application Launchpad , Iris, On-Demand, Originate etc.)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Ability to make a difference and lasting impact which includes exposure to key decision makers throughout the organization
• Work with a dynamic, collaborative, progressive, and high-performing team

Job Skills

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-09

Application Deadline:

2026-06-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.