Customer Service & Logistics Manager

Location: Oakville, ON (Hybrid - 3 Days In-Office)

Salary Range: Up to $85,000 annual

Who Are We?

We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.

Why Are We Looking for You?

We are proud to support our esteemed client in hiring a Customer Service Manager for an exciting opportunity in the SaaS industry. Our client is a well-established leader known for their commitment to providing outstanding customer experiences. They take pride in investing in their team, offering ongoing training, career growth opportunities, and fostering a collaborative, supportive work environment where employees can thrive both personally and professionally.

What's In It for You?

• Full comprehensive benefits package
• Three (3) weeks of vacation to start
• Fun, team-building activities throughout the year
• A collaborative, positive work environment
• Opportunity to work with a team passionate about continuous improvement and customer excellence
• Career development and mentorship from senior leadership

What Will You Do?

• Lead, coach, and mentor a team of customer service representatives in a fast-paced, metrics-driven environment
• Oversee and manage order management processes, ensuring accuracy of inventory and stock availability
• Handle escalated customer inquiries and ensure the highest levels of satisfaction
• Collaborate cross-functionally with internal departments to resolve customer issues and improve processes
• Analyze performance data and KPIs, providing regular feedback and guidance to the team
• Develop strong relationships with customers and internal stakeholders to foster loyalty and retention
• Ensure all customer service activities align with company policies, procedures, and quality standards
• Support the implementation of process improvements to enhance service delivery

What Do You Bring?

• Minimum of 2 years of management or supervisory experience within a customer service environment
• Strong order management experience, including stock and inventory management processes
• Experience with Salesforce or a similar CRM
• Exceptional leadership skills with the ability to coach, mentor, and inspire a team
• Outstanding communication and relationship-building skills
• Comfortable working in a hybrid model (3 days in office per week - Oakville location)
• Highly organized, detail-oriented, and able to thrive in a metrics and performance-based culture
• Proactive problem-solving skills and the ability to adapt to changing priorities