Job Title: Bilingual Technical Support Specialist, Medical Devices

Location: Mississauga, ON

Salary Range: $55,000 - $65,000

Who Are We?

MT Talent Solutions is a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the U.S. We focus on aligning both technical capabilities and cultural fit to create long-term success for everyone involved.

Why Are We Looking for You?

Our client, a leader in the technology support industry, is looking to add a Bilingual Technical Support Specialist, Medical Devices to their team in the Greater Toronto Area. Known for their dedication to customer service and employee satisfaction, they offer a collaborative environment with opportunities for professional growth.

What's In It for You?

• Full health and dental benefits starting on Day 1
• 3 weeks vacation annually
• Hybrid work model (in-office & remote)
• Provided laptop and equipment
• Fun social events and a positive workplace culture
• Regular weekday hours: Monday to Friday, 8:00 a.m. to 4:00 p.m.

Responsibilities:

• Respond to customer concerns submitted through the support platform
• Log issues and service-related interactions in the internal tracking system in accordance with established internal guidelines
• Coordinate with clients to arrange the return of temporary replacement units
• Assist clients in resolving equipment malfunctions remotely by applying problem-solving strategies and using available technical documentation
• Provide guidance over the phone regarding system enhancements and data connectivity issues
• Perform additional duties as needed, based on team priorities and workflow demands

Qualifications:

• Bachelor's Degree Bachelor in electrical, electronic, biomedical engineering or biomedical technology from a college or university preferred
• 1+ year of experience in a similar role
• Fluency in French and English (spoken and written)
• Solid troubleshooting and communication skills
• Customer-focused mindset with attention to detail
• Ability to work independently and in a hybrid environment