- – Develop and own multi-year strategic AI roadmap for ordering and billing platform.
- – Lead alignment of AI roadmaps across Salesforce, ServiceNow, and Google platforms.
- – Drive delivery of AI-enabled capabilities, managing complex initiatives and teams.
- – Provide technical support via phone and email for web-based platforms.
- – Perform tenant verification services and assist in business development efforts.
- – Monitor website performance using Google Analytics and manage digital marketing.
- – Handle inbound inquiries with patience, clarity, and genuine care for customers.
- – Troubleshoot product issues using structured problem-solving and technical instincts.
- – Build and refine workflows and automations to enhance customer experience at scale.