- – Define and evolve data centre product offerings to meet market demands.
- – Develop product roadmaps aligned with capacity planning and infrastructure needs.
- – Collaborate cross-functionally to ensure solutions are technically feasible and viable.
- – Handle inbound inquiries with patience, clarity, and genuine care for customers.
- – Troubleshoot product issues using structured problem-solving and technical instincts.
- – Build and refine workflows and automations to enhance customer experience at scale.
- – Provide technical support via phone and email for web-based platforms.
- – Perform tenant verification services and assist in business development efforts.
- – Monitor website performance using Google Analytics and manage digital marketing.