- – Define national strategy for network access and optimize customer experience.
- – Collaborate with cross-functional teams to launch innovative products and features.
- – Manage complex projects, track issues, and prepare internal presentations effectively.
- – Handle inbound inquiries with patience, clarity, and genuine care for customers.
- – Troubleshoot product issues using structured problem-solving and technical instincts.
- – Build and refine workflows and automations to enhance customer experience at scale.
- – Provide technical support via phone and email for web-based platforms.
- – Perform tenant verification services and assist in business development efforts.
- – Monitor website performance using Google Analytics and manage digital marketing.