- – Handle inbound inquiries with patience, clarity, and genuine care for customers.
- – Troubleshoot product issues using structured problem-solving and technical instincts.
- – Build and refine workflows and automations to enhance customer experience at scale.
- – Design, develop, and deploy Salesforce solutions using Apex and Lightning Web Components.
- – Create and maintain advanced reporting and analytics solutions with Salesforce CRM Analytics.
- – Build integrations between Salesforce and other systems using REST/SOAP APIs.
- 2 years experience in similar role
- University degree or equivalent
- Strong communication skills and customer service