- – Lead and motivate a Managed Service Infrastructure Network operations team.
- – Implement daily management systems and operational processes for efficiency.
- – Collaborate with cross-functional teams to ensure seamless client service delivery.
- Create and maintain sales collateral: capability decks, one-pagers, case studies, proposals, and customer-facing presentations.
- Coordinate closely with Bell Business Markets, Ateko, and Bell Corporate on joint technology initiatives.
- Build and manage relationships with companies that act as feeder partners: power providers, infrastructure vendors, and technology platforms.
- – Lead end-to-end journey design using methodologies like Double Diamond and JTBD
- – Develop service blueprints linking customer pain points to capabilities and risks
- – Leverage AI tools to enhance design workflows, synthesis, and overall efficiency