- – Analyze customer segments to identify churn risks and develop data-driven solutions.
- – Collaborate with cross-functional teams to execute campaigns that enhance customer loyalty.
- – Manage end-to-end loyalty campaign lifecycle, from analysis to execution and evaluation.
- – Provide comprehensive administrative support to leadership, managing competing priorities.
- – Coordinate logistics for regional meetings and the Annual Forum, ensuring seamless execution.
- – Develop reports and dashboards to track program outcomes and support decision-making.
- – Own and grow the programmatic sales pipeline for high-value accounts.
- – Lead consultative sales conversations, emphasizing strategic insights over costs.
- – Develop relationships with senior stakeholders across diverse client types.