- – Develop and implement communication and engagement strategies for stakeholders.
- – Create engaging content for digital, print, and media communications platforms.
- – Build and maintain relationships with donors, partners, and community members.
- – Analyze customer segments to identify churn risks and develop data-driven solutions.
- – Collaborate with cross-functional teams to execute campaigns that enhance customer loyalty.
- – Manage end-to-end loyalty campaign lifecycle, from analysis to execution and evaluation.
- – Manage Emergency Management Organization operations and multi-agency coordination.
- – Ensure compliance with legislation, policies, and standards in fire services.
- – Lead performance management and data-driven decision-making for departmental initiatives.