- Install, repair, replace, and maintain cable TV and telecom equipment for residential and business customers.
- Organize daily tasks, contact customers, provide work estimates, and complete telephony projects.
- Verify lines, perform preventive maintenance, handle tools, maintain inventory, and complete reports.
- – Deliver exceptional guest service through attentive listening and problem-solving.
- – Process customer reservations efficiently while maintaining high quality standards.
- – Collaborate with team members to enhance service delivery and guest satisfaction.
- – Deliver onboarding and training to ensure customer success with the Arlo platform.
- – Manage customer relationships, driving adoption, retention, and upsell opportunities.
- – Track customer health metrics to inform strategy and enhance overall outcomes.