- – Ensure accuracy of DaaS platform by logging, tracking, and resolving client issues.
- – Analyze financial market data usage to provide feedback for enhancing data offerings.
- – Oversee client accounts, proactively addressing issues to prevent future challenges.
- – Manage a portfolio of 100-150 clients, ensuring retention and expansion goals.
- – Act as a strategic advisor, driving adoption of HR, Payroll, and Benefits solutions.
- – Collaborate with internal teams to address client needs and enhance service delivery.
- – Provide exceptional guest services and maintain a welcoming environment.
- – Observe safety concerns and report incidents accurately to management.
- – Utilize de-escalation techniques to manage tense situations effectively.