Operational Support Liaison

Operational Support LiaisonSocial DevelopmentPay Band 3Open Competition - Temporary OpportunityCentral Office - Fredericton

Interested in making a difference in our province? We encourage you to Choose GNB!

The Department of Social Development is seeking an individual to join the Executive and Operational Support Team as an Operational Support Liaison in its Central Office in Fredericton.

What you will do:

The successful candidate will be responsible for the operational support of the Integrated Service Delivery model and as an Administrator of our telephone software ICE - Intelligent Communication Exchange. This comprises all programs delivered at screening through our 1-833 number including, but not limited to: income support, housing, long term care, seniors and child welfare. The liaison is a direct link to Central Office for zones ensuring service delivery is at the forefront when new or existing policies and procedures and standards are implemented, modified, or moved within service delivery at the front end. This position will provide coordination and support services and will act as a conduit between Central office and the zone offices to identify issues, concerns, and/or gaps that need to be addressed via regular committee meetings with Front End Supervisors. The candidate will work closely with the zones and Integrated Front-End Project Managers in support of ongoing initiatives within screening, needs assessment, and client service delivery opportunities.

Your attitude, skills and interests are just as important as your area of study. We are looking for diverse backgrounds that bring a combination of the following:

Need to have:

• A bachelor`s degree in Social Sciences, Public or Business Administration of Education and a minimum of one (1) year related work experience.
• An equivalent combination of training and experience may be considered.

Written and spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please ensure that preferred language for assessment is identified on your resume.

Nice to have:

• Three years` experience in screening and/or needs assessment for SD programs and services
• One year`s experience with ICE (Intelligent Communication Exchange) Telephony Platform

Behavioural Competencies:

• Client Service Orientation
• Effective Interactive Communication
• Results Orientation
• Relationship/Network Building
• Information Seeking; and
• Initiative

Technical Competencies:

• Ability to Use Office Technology, Software and Applications
• Planning and Organizing Skills; and
• Written Communication

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Wage:

Pay Band 3 - $54,288 - $75,868 annually

What can GNB offer you?

• Comprehensive benefits package which includes paid vacation, Health and Dental Plan, Life Insurance, Long-Term Disability, and the New Brunswick Public Service Pension Plan.
• Opportunities for career growth, professional development, and training.
• Free access to Employee and Family Assistance Program (EFAP) and services.

Providing a safe workplace for all. Your health & safety are important to us. GNB has implemented preventative measures across the organization to ensure your health & safety.

How to apply:

We encourage applicants to apply online at www.ere.gnb.ca by mail at the following address, or by email at [email protected] by October 15, 2026, indicating competition number R76-2026-27-26. This competition may be used to fill future vacancies at the same level.

Social DevelopmentHuman Resource Services
4th floor, 551 King Street
Fredericton, NB E3B 1E7
Telephone: (506) 462-5096
E-mail: [email protected]

We thank all those who apply, however, only those selected for further consideration will be contacted.

As per the?Civil Service Act, veterans, who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

We are an Equal Employment Opportunity Program contributing to the creation of a more balanced workforce that reflects the diversity of the province by removing barriers to employment and providing individualized supports to designated equity group members.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day! Subscribe to our newsletter