Clerk II

Hours: 80 (Rotating, 12 hours, Shift Work; Days, Nights, Weekends)

Salary: CGHS23 (CAD22.50 - CAD24.74 per hour)

Competition Number: VAC0022339

Posted Date: 2026-03-13

Closing Date: 2026-03-20

Job SummaryThe Clerk II with the Provincial Medical Communications Centre (PMCC) provides clerical and administrative support to ensure the smooth coordination of patient transport and communication activities. This role is responsible for answering and directing phone calls, conferencing calls between healthcare providers, and responding to general telephone inquiries while maintaining strict patient confidentiality. The Clerk II enters patient transfer requests into the Computer Aided Dispatch (CAD) system and communicates with requesting facilities to confirm and relay information related to transport requests.
In addition to call handling and data entry, the position supports day-to-day administrative functions within PMCC, including assisting with the Logistic Out of Service form process and communicating staffing vacancies. The Clerk II plays an important role in supporting operational workflow by ensuring information is accurately documented, communicated, and tracked. Other duties as required.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
? Constantly lifts objects less than 5lbs and occasionally lifts up to between 20 - 40 lbs. when lifting a box of files requiring assistance. May be required to maneuver carts and use a step ladder to access higher shelves.
? Constantly performs fine finger/precision work while sitting and using a computer mouse, scheduling appointments and other duties.
? Work provides the opportunity to stand and walk and the opportunity to take postural breaks (sit, stand or walk) within the office environment.
? Frequently required to perform bilateral repetitive fine motor skills when performing various computer work duties that involve typing and use of the computer's mouse.

Job Qualifications
? Successful completion of a current* one-year Office Administration program from an approved/recognized college is required
? Successful completion of a current* approved/recognized medical terminology course is required
? Demonstrated dictation experience is required
? Effective oral and written communication skills
? Excellent computer and typing skills
? A satisfactory record of work performance is required
? A satisfactory certificate of conduct from the RCMP or local police authority
? Consistent demonstration of NL Health Service's core values; Innovation, Compassion, Accountability, Respect and Excellence (ICARE)

*Current must have been completed within the last five years, unless it has been used in recent positions. This must be demonstrated on the resume. If medical terminology is not current, a medical terminology test may be administered by the Human Resources Client Services Department.