Senior Business Systems Analyst, Occupancy

Job Description

WHAT IS THE OPPORTUNITY?

We are looking for a Senior Business Systems Analyst to join the Occupancy Tech team. The mandate is to help deliver digital applications that aim to aid and assist RBC employees to better interact with their workplace, and to use AI to develop enable smart workplace management.

You will be part of an agile development team that works with a broad range of technologies, internal teams, and third party vendor partners. You will be leading Business Systems Analysis activities on a variety of small – large sized projects (including AI use cases) and demonstrate advance knowledge in all aspects of requirements planning, elicitation, analysis, documentation, and support planning.

The role also requires support for change management, IT governance, and audit and compliance requests.

WHAT WILL YOU DO?

• Prepare requirements documentation for review by applying various communication techniques and lead walkthrough & sign off sessions with stakeholders

• Develop estimates for completing requirements and continuously improve the level of detail & accuracy of estimates for future initiatives

• Define the business analysis approach, tasks, and deliverables based on the Agile methodology

• Manage the team backlog in JIRA and lead the backlog grooming scrum ceremonies

• Analyze and document detailed business and system solution requirements using RBC's best practices

• Maintain a repository of application information & documentation in Confluence

• Partner with 3rd party vendors to ensure that product configuration & customization is aligned to business requirements

• Collaborate with the Development & Quality Engineering teams to ensure that the requirements, test approach, and acceptance criteria are understood

• Communicate the impact of changes through cost-benefit analysis taking into consideration time, effort, and business priorities
  Provide guidance and support to build the capabilities of Junior Business Systems Analysts

• Establish an environment of cooperation, collaboration, and teamwork among colleagues, stakeholders, and vendor partners

WHAT DO YOU NEED TO SUCCEED?

Must have:

• 2+ years of experience with business systems analysis and software development.

• Familiarity with programming and database scripting languages (Python / Java / SQL)

• Experience delivering projects using Agile processes and ceremonies - Ability to effectively manage the team backlog in JIRA and lead the Backlog Grooming Scrum Ceremonies

• Experience in performing the analysis & documentation for Scope Modeling, Business Process Maps, Use Cases, Data Catalogues, Business Rules, Non Functional Requirements, User Stories, and Acceptance Criteria

• Knowledge of collaboration tools – JIRA and Confluence

• Experience with vendor managed applications

• Familiarity with IT Service Management / Change Management processes in a large organization

Nice-to-have:

• Experience in the banking industry

• Experience on workplace technology applications and devices, Integrated Workplace Management Systems (IWMS), and mobile application development

• Familiarity with Confluence and Jira

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

Job Skills

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-11

Application Deadline:

2026-03-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.