Req Id: 423783

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

The Bell TV NOC (VDOC – Video Distribution Operations Center) is a multifaceted team, responsible for availability metrics while ensuring a seamless viewing experience for our customers: offering them what they want, when they want it, on the screen of their choice.

We play a pivotal role in service assurance for all our TV platforms: engaging and collaborating with teams to drive restoration efforts. Our team supports the headend distribution systems 24/7. Being responsible to manage all incident communications for both internal and external teams. We manage ad-hoc requests in addition to regular maintenance activities.

We embody the agile methodology in our daily work streams, in support of our Network 3.0 values by continuing to innovate, empower and keep our customers first.
Due to the nature of the relationships, we establish with several internal teams as well as collaborators outside the organization, this position provides the incumbent with an opportunity for enhanced knowledge of the distribution network while expanding technical competencies.

• Lifecycle management for all incidents, chronic issue investigation and escalation at Bell TV (track, record and proactively solve all incidents; centralized outage notification issuance & management)
• Research and leverage trends, analytics and data to proactively investigate incidents and systemic issues with a view to continuously improve operational efficiencies
• Act as the liaison between all stakeholders and Bell TV
• Lead communications of upcoming change activities, ensuring notifications are distributed ahead of a scheduled change
• Accountable for leading an all stakeholder scrum daily to review ongoing incidents, giving an equal voice to all while ensuring process/equipment improvements are implemented
• Integral contributors to project teams building requirements for operational delivery and process support documentation

• Degree or diploma in Broadcast or Network related fields
• 2+ years experience in a broadcast environment
• Expert knowledge of HD, 4K, IP technologies
• Advanced knowledge and proficiency of broadcast streaming video formats and OTT applications
• Knowledge of network backhaul infrastructure
• Effective communication: being clear and concise in both speaking and writing.
• Adept at critical thinking
• Capable of working autonomously with minimal supervision
• High resistance to stressful situations
• Thorough and attentive to detail
• Maintain attentiveness while interacting with diverse dashboards consistently
• Proficient in using PC for computer tasks
• Familiarity with Agile methodology and related tools like Trello, Kanban and Jira
• A supportive and encouraging attitude that fosters ongoing skill and practice improvement
• Intermediate knowledge of all aspects in signal flow and an understanding of IP technologies

• We operate 24/7, 365 days a year rain, snow or shine
• The team is on a 12 hour shift work rotation, working 7 out of a 14 day span
• Full-time in office position

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union Job Status: Regular - Full Time Job Location: Canada : Ontario : Toronto
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 05/30/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.